Warranty Policy
At 360sports we stand behind the quality of our products and are committed to providing our customers with reliable, high-performance sports and fitness gear. We offer a comprehensive Warranty Policy to give you peace of mind and ensure your satisfaction with every purchase.
What is Covered Under Warranty?
Our warranty covers defects in materials and workmanship for a specified period from the date of purchase. If your product encounters any issues due to manufacturing defects during this time, we will repair or replace it at no additional cost to you.
Covered Products
- Fitness equipment (treadmills, ellipticals, stationary bikes, etc.)
- Sports gear and accessories (weights, dumbbells, resistance bands, etc.)
- Fitness apparel and accessories (subject to manufacturer-specific policies)
Warranty Period
- Fitness Equipment: 7 days warranty for structural components and 1 year for electronics and parts.
- Sports Gear & Accessories: 1 month warranty based on the product.
What is not Covered?
Our warranty does not cover damages or issues caused by:
- Improper use or misuse of the product
- Accidental damage (e.g., dropping or crashing)
- Normal wear and tear (e.g., faded colors, fabric stretching)
- Unauthorized repairs or modifications
- Damage due to lack of maintenance or failure to follow product care instructions
How to file Warranty Claim:
If you believe your product is covered under warranty, please follow these steps:
- Contact Us: Reach out to our customer service team at [email address] or call us at [phone number] with the details of your product and the issue you're experiencing.
- Provide Proof of Purchase: You’ll need to submit your receipt or order number as proof of purchase.
- Assessment and Resolution: We will assess the issue and determine whether it is covered by our warranty. If so, we will either repair the product, replace it, or offer a refund, depending on the situation and product availability.
Extend Warranty Options:
For some products, we offer Extended Warranty Plans for additional protection. Contact us for more information on how to add this option to your purchase.
Important Notes:
- The warranty is only valid for the original purchaser and is non-transferable.
- Warranty claims must be submitted within the specified warranty period. Claims submitted after the warranty expires will not be processed.
At 360sports, we are committed to ensuring that you have a positive experience with our products. If you have any questions or concerns about our Warranty Policy, please don’t hesitate to contact our customer support team.
